Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and Powerup Casino in relation to your use of the website, account services, games, promotional offers and other features made available through the platform. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms.

If you do not agree with these terms, you must not use the website or any related service. Additional rules may apply to particular games, promotions, competitions, payment methods or other features. Where additional rules apply, they will be displayed before or during your participation. Those rules form part of these Terms & Conditions and will apply together with the general terms.

We may update these terms from time to time to reflect changes to the website, available services, legal requirements, security practices or business operations. The latest version will be published on this page. You should review the terms regularly. If you continue to use the website after an update takes effect, you will be treated as having accepted the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision on one occasion does not mean that the provision has been waived.

2. Eligibility and account registration

You may use Powerup Casino only if you are legally permitted to do so in your place of residence and location at the time of use. You must meet the applicable minimum age requirement. In Australia, gambling services are generally restricted to people aged 18 years or over, but you remain responsible for checking the laws that apply to you and the service you wish to use.

You must not access or use the website from a location where online gambling or the relevant service is unlawful, restricted or unavailable. Location controls, identity checks and other verification measures may be used to confirm eligibility. We may refuse access or restrict an account where a user does not satisfy applicable legal, regulatory or internal requirements.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed for account verification. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You may hold only one personal account unless we have expressly approved another arrangement. Accounts must be used by the registered account holder only. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorised access.

• Do not share your password, security codes or account access with another person.
• Do not register an account on behalf of someone else.
• Do not allow a person who is underage or otherwise ineligible to use your account.
• Do not use another person's payment method without proper authorisation.
• Notify us through the available account or support process if you believe your account has been compromised.

3. Games, transactions and promotions

The games and services available through Powerup Casino may change without notice. We may add, remove, suspend or modify games, features, payment options and other content. Availability may depend on your location, account status, verification results, technical requirements or applicable law.

You are responsible for checking the rules of a game before playing. Game instructions, wager requirements, settlement information and other relevant details may be displayed within the website. You should make sure that you understand how a game works before committing funds. If there is a material technical issue affecting a game or transaction, we may take reasonable steps to correct the issue and, where appropriate, reverse or adjust affected activity.

Deposits and withdrawals must be made using payment methods that are available to you and authorised for your use. You must provide accurate payment information and must not use funds obtained unlawfully. A transaction may be delayed, declined, reviewed or reversed where required for security, identity verification, fraud prevention, payment processing or legal compliance.

You should check the transaction details before confirming a deposit, withdrawal or wager. Subject to applicable law, you may remain responsible for a transaction that you have confirmed. We may request documents or additional information before processing certain transactions. Any applicable fees, limits, processing conditions or currency conversions will be shown where relevant or communicated through the relevant service.

Promotions, bonuses and special offers are subject to the specific terms displayed with the offer. These may include eligibility conditions, participation requirements, expiry periods, wagering requirements, game restrictions, maximum values or other conditions. You should read the relevant promotional terms before accepting an offer. We may withdraw or amend an offer where permitted by its terms or where necessary to prevent misuse, error or unlawful activity.

We do not guarantee uninterrupted access to every game, payment method or promotional offer. Scheduled maintenance, technical faults, third-party services, internet issues or events outside our reasonable control may affect availability.

4. Responsible gambling, compliance and account restrictions

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Never gamble to pay bills, manage financial stress or chase previous losses.

Tools and information for responsible gambling may be available through the website. These may include deposit or wagering controls, activity information, breaks, account restrictions and self-exclusion options. If you are concerned about your gambling, stop playing and use the available responsible gambling support options. You may also wish to seek independent advice from a qualified financial, health or support professional.

We may carry out identity, age, location, source-of-funds, fraud, anti-money-laundering and other compliance checks. You agree to provide reasonable information and documents when requested. We may suspend, limit or close an account while a review is taking place or where we believe that activity may involve fraud, money laundering, underage gambling, unlawful conduct, misuse of a promotion or a breach of these terms.

An account may also be restricted where required by law, a court, a relevant authority, a payment provider or another service partner. If an account is closed or restricted, you must not attempt to create or use another account to avoid the restriction. Any funds held will be dealt with in accordance with applicable law, the outcome of the review and any valid obligations connected with the account.

1. Check that you are legally eligible before registering or playing.
2. Set a budget and decide how long you will play before you begin.
3. Do not borrow money or use essential household funds for gambling.
4. Take regular breaks and stop if gambling is no longer enjoyable.
5. Use self-exclusion or other account controls if you need help taking a break.

5. Website use, liability and ending your account

You may use the website only for lawful, personal purposes and in accordance with these terms. You must not interfere with the operation or security of the website, introduce malicious code, use automated tools to access content, attempt to gain unauthorised access, manipulate game outcomes or exploit an error. You must not copy, reproduce, publish, sell or commercially exploit website content without permission.

The website may include links or references to third-party services. Those services are controlled by their own providers and may have separate terms and privacy policies. We are not responsible for content, availability, security or performance that is controlled by a third party, although we may take reasonable steps to manage third-party services used in connection with the platform.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, interruptions to communications or payment systems, device or internet failures, misuse of an account, inaccurate information supplied by a user, or a user's breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

You may stop using the website at any time and may request closure of your account through the available account or support process. We may suspend or end access where you breach these terms, fail verification, become ineligible, misuse the website or where continued access is not appropriate for legal, security or responsible gambling reasons. Provisions concerning payments, account obligations, intellectual property, liability, privacy and dispute handling may continue after an account is closed.

These terms are intended to operate consistently with applicable Australian law and any mandatory laws that apply to you. If you have a question or complaint, review the available help and support information and provide enough detail for the matter to be assessed. We may ask for account or transaction information to verify your identity before discussing account-specific matters. You should retain copies of important transaction records and these terms for your own reference.