Privacy Policy

About this Privacy Policy

Powerup Casino respects the privacy of players and aims to handle personal information responsibly. This policy describes the types of information an online casino may collect, the purposes for which that information is used, how it may be shared, and the choices available to players. It is intended to provide clear general information for people accessing the website from Australia.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website, which services are accessed, whether an account is created, and what information is needed to meet operational, security and legal requirements. Some website features may be unavailable without certain information.

This policy applies to information collected through the website, account areas, customer support interactions and related online services. It should be read together with any other notices shown during registration, payments, verification or marketing sign-up. Where a separate notice explains a particular use of information, that notice may provide additional detail.

Information we may collect

A casino website typically handles different categories of information so that accounts and services can operate safely. The information collected may include details supplied directly by a player, information created through account activity, and technical information received when a device connects with the website.

• Account details, such as a name, date of birth, contact details, login information, account preferences and responsible gaming settings.
• Identity and verification information, which may include copies or details from identity documents, information about age and residency, and other information needed to confirm that an account is being used by the correct person.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction dates, amounts, account balances and related records. Sensitive payment credentials may be handled by payment providers rather than stored directly by the casino website.
• Gaming and account activity, such as account access, selections, transactions, support requests, preferences, communications and records connected with the use of available services.
• Device and technical information, including an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and information about how the website is accessed.
• Cookie and similar technology data, including identifiers, session information, pages visited, selected preferences and interactions with website features.
• Information provided in communications, such as questions, feedback, complaints, documents or other material sent to customer support.

Players should provide information that is accurate, current and complete where it is requested for account, verification, payment or support purposes. If information changes, updating it can help prevent delays, security concerns or difficulties using the account. Players should not provide another person's information unless they are authorised to do so.

How information is used and shared

Information is generally used to provide, administer and improve casino services. This includes creating and maintaining an account, processing account activity, supporting payments and withdrawals, responding to enquiries, and communicating important service messages. Information may also be used to personalise website features and understand how services are used.

• To open, verify, maintain and secure player accounts.
• To confirm identity, age and eligibility, and to carry out verification and anti-fraud checks.
• To process deposits, withdrawals, payments, account adjustments and related financial records.
• To provide customer support, investigate complaints, resolve technical issues and keep records of communications.
• To detect, prevent and investigate fraud, suspicious activity, misuse of an account, security incidents and breaches of applicable terms.
• To meet legal, compliance, reporting, record-keeping and responsible gaming obligations that apply to the services.
• To maintain, test, protect and improve the website, systems and user experience.
• To send service communications, and where permitted, marketing communications about relevant services or features.

Information may be shared where reasonably necessary for these purposes. For example, it may be shared with payment service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers and other suppliers that help operate the website. These providers should only use information for authorised services or as otherwise permitted.

Information may also be disclosed where required to protect players, the website or other people, to respond to a lawful request, to investigate suspected unlawful activity, or to support a business transfer or restructuring. The amount of information shared should be limited to what is reasonably relevant to the purpose. Marketing information is not intended to be sold as a separate personal profile.

Some service providers may process information in countries outside Australia. Where information is handled by another provider, reasonable steps may be taken to require appropriate confidentiality and security controls. Online communications and systems cannot be guaranteed to be completely secure, so players should use strong passwords, protect login details and contact support promptly if they suspect unauthorised access.

Cookies, storage and retention

Cookies and similar technologies

Powerup Casino may use cookies and similar technologies to keep players signed in, remember preferences, support security, measure website performance and understand how features are used. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing. Cookies can help the website recognise a device during a session, but they do not necessarily identify a person by themselves.

Players can manage, restrict or delete cookies through their browser settings. Blocking some cookies may affect sign-in, account functions, preferences or other parts of the website. Browser settings and available controls vary, so players should review the options provided by their chosen browser or device.

Storage and retention

Information is retained for as long as reasonably necessary for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. The appropriate period can vary depending on the type of information, the reason it was collected, account activity and operational or legal requirements.

Closing an account does not always mean that every record is immediately deleted. Some records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, protecting the integrity of services and demonstrating compliance. When information is no longer needed, reasonable steps may be taken to delete it, anonymise it or securely restrict access.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, records that must be retained, or information that cannot be removed without affecting an account or transaction.

• Access: ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
• Marketing consent: withdraw consent to marketing communications at any time. Marketing messages may include an unsubscribe option, and players can also contact support to request that marketing communications stop.
• Information about processing: ask general questions about the purposes for which personal information is handled and the types of service providers that may receive it.

To exercise a data right or ask a privacy question, contact support@powerupcasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed or changed at the request of someone who is not authorised.

A request will be considered and handled in a reasonable manner. The response may explain if a request cannot be completed in full, for example because information must be retained, another person's privacy would be affected, a security investigation is continuing, or the information is needed to provide an account service. Where appropriate, available alternatives or the reason for the decision will be explained.

Players can also update certain account details through available account settings, where those settings are provided. Choosing not to provide requested information, or withdrawing consent where consent is the basis for processing, may affect particular features or communications. Withdrawal does not affect processing that is necessary for account administration, security, transactions or other permitted purposes.